Refund policy

1. Returns Eligibility

We accept returns for eligible products provided that:

  • The product is unused, unopened, and uninstalled.
  • The product remains in its original condition and packaging as delivered.
  • The return request is submitted within 30 days of delivery.
  • You provide your order number and valid proof of purchase.

Note: We cannot accept returns for products that have been opened, modified, cut, applied/installed, damaged after delivery, or returned without original packaging, unless required under Australian Consumer Law.


2. Products Damaged or Faulty on Arrival

If your order arrives damaged, defective, or incorrect, please notify us immediately. Please provide:

  • Your order number.
  • A detailed description of the issue.
  • Clear photos or video showing the damage, defect, or packaging.

If the item is confirmed faulty or damaged upon delivery, we will assess the issue and provide an appropriate remedy (repair, replacement, or full refund) at no cost to you. You will not be charged return shipping fees for damaged or faulty items.


3. Change-of-Mind Returns

For change-of-mind returns, the product must meet all standard return criteria stated above.

  • Return Shipping Costs: Paid by the customer.
  • Restocking Fee: NONE.

We strongly recommend using a tracked shipping service, as Global Smart Film is not responsible for returned items that are lost or damaged in transit.


4. How to Request a Return

Before sending any items back, you must obtain return authorization from our team:

  1. Email us at cs@globalsmartfilm.com or call 03 7042 9888.
  2. Include your full name, order number, product name, reason for return, and supporting photos.
  3. Once approved, we will provide you with full return instructions and dispatch details.

Please do not send items back to us without receiving confirmation first, as unauthorized returns cannot be accepted.


5. Return Address

Approved returns must be sent to our main warehouse location:

Global Smart Film (Warehouse/Returns)

Moorabbin Airport, VIC 3194

Australia

(Exact delivery unit/instructions will be provided upon return approval).


6. Refunds & Processing Timeframes

  • Inspection: Once received, we will inspect your returned item and notify you of the approval status.
  • Processing: Approved refunds will be issued to your original payment method within 4 to 10 business days.
  • Bank Processing: Additional processing times may apply depending on your financial institution or credit card issuer.

If more than 15 business days have passed since your refund was approved, please contact us at cs@globalsmartfilm.com.


7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer rights or guarantees under the Australian Consumer Law (ACL). If a product fails to meet consumer guarantees, you are entitled to a repair, replacement, or refund depending on whether the failure is minor or major.


8. Contact Us

For questions regarding returns, refunds, or faulty products, reach out to us:

  • Email: cs@globalsmartfilm.com
  • Phone: 03 7042 9888
  • Registered Office: Moana, SA 5169, Australia